Outdoor hospitality welcomes customers back – as councils urge clients to help businesses by following the rules.

Wales has given a warm reception to the re-opening of outdoor hospitality today (Monday, April 26), enabling Welsh customers to enjoy outdoor beer gardens, cafes and coffee houses – and trade was boosted by the current spell of warm weather too.

Hospitality businesses across Wales welcomed the opportunity for business after the long closure.  Landlords Alun and Liz Williams, owners of the popular Three Golden Cups in Southerndown, who stayed open for takeaways and supported local residents throughout the pandemic with both food and grocery deliveries, posted an emotional message on social media, which summed up how many of Wales hospitality business owners were feeling today:

“We got though it. Some high points and some very low points – takeaways, quizzes, cocktails, laughing, crying and transformations, but none of this could have been achieved without our wonderful friends and family and customers. We thank you all for your amazing support from the bottom of our hearts. Now to get back to normal!”

However it won’t be quite back to normal for the pub affectionately called ‘The Cups’ – the company also celebrated the re-opening with the addition of a new on-site coffee shop, Ffroth, situated in the courtyard – as well as new outdoor area (above).  Here at News from Wales, we wish them, and all hospitality business owners in Wales, the very best today.

Meanwhile, councils across Wales are working with individuals and businesses to ensure customers can enjoy themselves while continuing to protect Welsh communities.

In North Wales, Denbighshire County Council explained how customers across Wales could help both business owners and fellow residents by following guidance:

  • There may be some queueing at premises so you will be expected to remain socially distanced from anyone not in your household.
  • All premises must take your contact details for Test, Trace and Protect should they need to contact you.
  • You will not be able to stand in a seating area to consume your drink.
  • Please treat all staff with respect. They’ve missed you and want you to enjoy yourselves but abusive behaviour towards staff will not be tolerated.
  • If you use public transport or need a taxi you will need to wear a face mask. Drivers, including taxi drivers, have the right not to take you if you do not wear a mask.
  • Proprietors and landlords must stick to the rules as well.  Any individual concerned about any premises should contact their local council.

Emlyn Jones, Denbighshire County Council’s Head of Planning, Public Protection and Countryside, said: “Re-opening outdoor hospitality is a major step in the easing of lockdown and businesses have been working hard to ensure they are providing a safe space for customers to enjoy themselves.

“Covid-19 hasn’t gone away and we still have to take every precaution to ensure it doesn’t return. We are asking customers to please do their bit so we can continue to keep levels low and help protect our communities.”